Contact Us
Whether you have a specific project in mind or just a general enquiry, our team is ready to provide the expert guidance you need.
Promoting Equal Access Through Inclusive Communication
Professional Auslan Interpreting Services
Access to clear communication is essential. Our NAATI-certified Auslan interpreters are highly trained specialists who facilitate real time, two-way communication between Deaf people who use Auslan and those who communicate in spoken English.
Working across healthcare, legal, corporate, education, and community settings, our Auslan interpreting services and interpreters ensure conversations are accurate, culturally respectful, and fully accessible whether delivered in person or via video.
Deaf & Hard of Hearing Access Solutions | Auslan
We provide highly skilled, NAATI-certified Auslan interpreters for a variety of settings:
- Onsite Auslan Interpreting: Face-to-face support for legal proceedings, medical appointments, business meetings, and educational environments.
- Video Remote Interpreting (VRI): Instant, on-demand access to Auslan interpreting services via secure video link. Perfect for regional areas or urgent workplace meetings.
- Tactile Signing: Specialised interpreting for individuals who are Deafblind, ensuring every person has a seat at the table.
- Event Interpreting: Make your conferences and seminars inclusive with professional Auslan interpreters, enabling Deaf attendees to engage with presentations and discussions while supporting accessibility & compliance commitments.
Professional Auslan Interpreting Across Key Sectors
Supporting inclusive communication and meaningful participation through professional Auslan interpreting services.
- Education Interpreting: We provide Auslan interpreters for lectures, tutorials, training programs and educational events, supporting Deaf students to fully participate in learning environments.
- Medical & Healthcare Interpreting: Our Auslan interpreters enable clear communication between Deaf patients and healthcare professionals during appointments, consultations and hospital visits.
- Government & Community Interpreting: We provide support for accessible communication in community services, public consultations, government meetings and civic programs.
- Workplace Interpreting: Clear communication helps people contribute and succeed. Our Auslan interpreters support meetings, training, reviews, inductions and everyday interactions.
Compliance, NDIS, and Quality Assurance
Translationz is a trusted partner for Auslan interpreting services, supporting government agencies and private enterprises seeking to meet their social and legal responsibilities.
- NDIS Ready: We work with NDIS participants and providers to ensure language support is accessible under individual funding plans.
- NAATI Certified Excellence: Our practitioners are vetted by the National Accreditation Authority for Translators and Interpreters, ensuring the highest ethical and professional standards.
- Cultural Safety: We understand the nuances of the Deaf community. Our team includes Auslan interpreters and people with Deaf family members, helping ensure communication is respectful and effective.
- 24/7 Booking Support: Accessibility needs don't stop at 5 PM. Our team is available around the clock to coordinate urgent interpreting requirements.
Empowering Equal Access Across Australia
Specialised Communication Solutions for the Deaf and Hard of Hearing
At Translationz, we believe effective communication is a fundamental right. We support government, corporate and healthcare organisations across Australia with Auslan interpreting services and accessibility solutions that help meet inclusion goals. By combining technology with human expertise, we make sure content is accessible, culturally appropriate and aligned with national standards.
NAATI-Certified Auslan Interpretation
We provide access to a premium network of NAATI-certified Auslan interpreters for both Onsite and Video Remote Interpreting (VRI). Whether for a medical appointment, a high stakes legal hearing, or a corporate conference, our interpreters ensure fluid, real time communication that respects the cultural nuances of the Australian Deaf community.
Web Accessibility & WCAG Compliance
Translationz supports organisations to meet WCAG compliance with confidence. We combine deep accessibility expertise with practical delivery, helping ensure websites, documents and digital content meet recognised standards. Our team understands both the technical requirements and the real-world importance of accessible communication. From audits to ongoing support, we create inclusive, compliant and effective content.
Strategic Accessibility Consulting
Beyond providing services, we help organisations build long term accessibility frameworks. We consult on "Universal Design" principles, assisting you in auditing your digital content and physical events to ensure they are inclusive. This ensures your brand not only meets legal obligations but fosters a genuinely welcoming environment for all Australians.
Clear Answers for Seamless Access
Everything You Need to Know About Our Accessibility Services
Navigating the requirements for Deaf and Hard of Hearing communication can be complex, especially when balancing legal compliance with technical delivery. We’ve compiled the most common questions regarding our Australian-based Auslan interpreting services to help you understand how we ensure accuracy, security, and inclusivity for your project or organisation.
We offer a comprehensive suite of accessibility solutions designed to bridge communication gaps in any setting. Our core services include NAATI-certified Auslan interpreting, delivered face-to-face or via video. We have also been the provider for live televised events, including the Lord Mayor’s Christmas Carols in Brisbane.
We also produce Auslan-interpreted video content, supported by specialist post-production services such as Subtitles for the Deaf and Hard of Hearing and transcription. Our specialists bring expertise in accessibility standards, timing, readability and audience needs, ensuring each output is accurate, clear and fit for purpose.
By combining these services, we help organisations turn content into inclusive experiences, whether for public engagement or broader communication, so messages are accessible to the one in six Australians living with hearing loss.
We also offer services including notetaking, Deaf awareness training, accessibility advisory, tactile and specialist interpreting, and 24/7 on-demand interpreting, helping organisations build more inclusive environments.
Yes, we strictly engage practitioners who hold current certification from the National Accreditation Authority for Translators and Interpreters (NAATI). In the Australian context, NAATI certification is the only recognised benchmark for professional competence and linguistic mastery. This ensures that the interpreter assigned to your project has been rigorously tested against national standards for accuracy and ethics.
Working with certified professionals is particularly critical in high stakes environments such as courtrooms, hospitals, and government briefings. A NAATI-certified interpreter understands the complex nuances of Auslan, including regional dialects and cultural context, which prevents the dangerous miscommunications that can occur with uncertified or “community” signers.
Furthermore, our interpreters adhere to a strict Professional Code of Ethics, which mandates confidentiality, impartiality, and professional distance. When you request an interpreter through Translationz, you aren’t just getting a signer; you are getting a qualified professional who is legally and ethically bound to provide a faithful and accurate representation of the communication.
Absolutely. Our VRI services allow you to connect with an Auslan interpreter via any major video conferencing platform, including Interpreter IO, Zoom, Microsoft Teams, Healthdirect, Lifesize and Webex. This technology driven solution is ideal for situations where an onsite interpreter may not be available due to geographic location or short notice requirements, ensuring that accessibility is never compromised by distance.
The process is designed to be seamless: the interpreter joins your digital meeting as a participant, providing a clear visual feed of their signing for the Deaf participant while voicing the Auslan back to the hearing participants. This creates a fluid, three way communication loop that feels as natural as an in person conversation, making it a preferred choice for telehealth, remote workplace meetings, and educational tutoring.
Beyond convenience, VRI offers a cost effective alternative to traditional onsite interpreting. By eliminating travel time and associated costs, organisations can allocate their budgets more efficiently while still fulfilling their accessibility obligations. It is a flexible, “On-demand” approach that supports the modern, hybrid way of working across all Australian states and territories.
Closed captions are primarily designed to transcribe spoken dialogue into text, allowing viewers to follow the conversation when they cannot hear the audio. They are a standard requirement for most broadcast media and are generally used by people who may have some hearing but are in a loud environment, or by non native speakers who find it easier to read along.
Subtitles for the Deaf and Hard of Hearing (SDH) go significantly further by incorporating critical non speech information. This includes speaker identification (so the viewer knows who is talking off-screen), descriptions of sound effects (like a phone ringing or a door slamming), and musical cues (such as “tense, rhythmic music”). SDH aims to replicate the entire auditory experience, not just the spoken word.
Choosing the right format depends on your audience and the complexity of your video. For educational or cinematic content, SDH is almost always the preferred choice as it provides the essential context needed for full comprehension. At Translationz, we help you determine which format best suits your compliance goals and provides the most inclusive experience for your viewers.
Yes, we provide Communication Access real time Translation (CART), which is the gold standard for live event accessibility. This service involves a highly skilled stenographer or captioner who listens to your live audio and instantly converts it into text with a lag of only a few seconds. This text can be streamed to a dedicated website, integrated into a webinar platform, or projected onto a large screen.
For large scale conferences and public events, live captioning is an essential tool for “Universal Design.” It benefits not only the Deaf and Hard of Hearing but also people sitting at the back of the room, individuals with cognitive processing disorders, and those for whom English is a second language. It ensures that every attendee has the same opportunity to engage with the keynote speakers and panel discussions.
Our technical team works closely with your AV providers to ensure the integration is flawless. We conduct pre-event testing to verify that the captions are legible, correctly positioned, and synchronised with the live feed. Whether your event is a small internal training session or a national televised summit, our CART services provide a reliable, high accuracy text stream that keeps everyone informed.
Yes, our accessibility services are specifically designed to help Australian organiations meet their legal obligations under the Disability Discrimination Act 1992. The DDA makes it unlawful to discriminate against a person because of their disability, and this includes providing information in a way that is not accessible to them. Implementing Auslan and captioning is a key step in ensuring “reasonable adjustments” are made.
Beyond the DDA, we also align our digital deliveries with the Web Content Accessibility Guidelines (WCAG) 2.1. These international standards are often mandated for government websites and public facing digital content. By providing time-coded SRT files and high quality transcripts, we help you ensure that your digital presence is inclusive and accessible to the widest possible audience.
Compliance is not just about avoiding legal risk; it is about demonstrating a commitment to corporate social responsibility. When you utilise our DDA-compliant services, you are signaling to the community and your stakeholders that you value diversity and are taking active steps to remove barriers to information. This builds trust and broadens your reach within the Australian community.
We understand that legal transcription and interpreting often involve highly sensitive litigation, evidentiary material, or protected personal data. To address this, we have implemented enterprise grade security protocols, including end-to-end encryption for all file transfers. Your data is stored on secure, Australian-based servers to ensure it remains within the local jurisdiction and complies with Australian Privacy Principles.
Our human resources policies are equally rigorous. Every interpreter, captioner, and editor involved in your project is bound by a comprehensive Non-Disclosure Agreement (NDA). We are experienced in working with major law firms and government departments where the “Chain of Custody” for evidence is paramount, ensuring that files are never accessed by unauthorised personnel.
For forensic or evidentiary transcripts, we provide a level of meticulous detail that standard services cannot match. We can include time stamps for every speaker turn and verbatim notations for non-verbal sounds that may be relevant to a case. This high-security, high-accuracy approach makes us a trusted partner for the Australian legal sector, where data integrity is never optional.
We offer a versatile range of delivery formats to ensure that your captions work perfectly with your specific hosting platform or video editing software. Our standard deliverables include “sidecar” files like SRT, VTT, SCC, and CAP. These files allow users to toggle the captions on or off and are optimised for platforms like YouTube, Vimeo, and enterprise level Learning Management Systems (LMS).
If your project requires the text to be visible at all times, we also offer “burned-in” or “open” captions. This involves our editors hard-coding the text directly into the video frames during the post-production phase. This is an excellent solution for social media videos, where many users watch with the sound off by default, or for public displays where a separate caption file might not be supported.
Our team is also happy to provide custom formatting to match your brand’s visual identity. We can adjust font types, sizes, background colors, and positioning to ensure the captions are not only readable but also aesthetically integrated into your content. Once your project is complete, we deliver the final files via a secure link, ready for immediate deployment.
We recognise that in sectors like healthcare, law, and emergency services, the need for communication support can arise unexpectedly. While we always recommend booking at least 48 hours in advance to secure the best matched talent for your specific subject matter, we maintain a large, nationwide network that allows us to respond quickly to urgent requests.
For last minute needs, our Video Remote Interpreting (VRI) is often the most effective solution. Because it removes the need for an interpreter to travel, we can often connect you with a NAATI-certified professional in a matter of minutes or hours, rather than days. This is particularly valuable for emergency medical consultations or urgent legal briefings.
To make the process as efficient as possible, our booking platform is streamlined for rapid response. When you submit an urgent request, our coordination team immediately pings our database of available practitioners. We prioritise these cases to ensure that a lack of an interpreter never stands in the way of critical communication or essential service delivery.
Yes, Translationz is proud to support National Disability Insurance Scheme (NDIS) participants across Australia. We are an approved NDIS provider and we work with participants who are Agency-managed, Self-managed, or Plan-managed. Our goal is to ensure that NDIS recipients can use their allocated funding to access the high-quality Auslan interpreting services they need to live more independently.
If you are a Plan-managed or Self-managed participant, we can provide you with clear, itemised invoices that align with the NDIS Price Guide, making the reimbursement process straightforward. We understand the specific line items associated with “Interpreting and Translation” and “Assistive Technology,” and we can help you navigate which services fit under your current plan goals.
Our team is dedicated to providing a personalised experience for every NDIS participant. We take the time to understand your preferred interpreters and your specific communication needs, building a long-term relationship that provides consistency and peace of mind. Contact our NDIS liaison team today to discuss how we can support your journey toward total accessibility.