Video Remote Interpreting (VRI) connects two parties with an interpreter via an internet video chat allowing remote interpreting without missing the body language component of communication. It has been particularly helpful during these times of COVID-19 as we are trying to limit the amount of people in spaces together. Essentially, this means that everyone can access healthcare, even if they are from a non-English speaking background, they are in a remote area, and/or they are isolating at home. Translationz provides on-demand VRI services to Toowoomba and Gold Coast Hospitals and we would like to share the great things that this brings to the community in terms of healthcare.

Many people in Australia from non-English speaking backgrounds are likely to access healthcare less regularly which can lead to bad health outcomes. Similarly, with COVID-19 threatening the community, doctors are worried that less people are accessing healthcare due to fear of contracting or spreading the virus. VRI allows patients to access healthcare from the comfort of their home which is particularly important for elderly people and immunocompromised people who are putting themselves at risk when visiting a medical practice.

Furthermore, our on-demand VRI at Toowoomba and Gold Coast Hospital allows anyone from any cultural background to have the same access to healthcare as English-speaking Australians, even in the emergency department. This works by the staff at the Hospital contacting Translationz to request an on-demand interpreter via live video conferencing. Interpreters can assist in urgent care more effectively by not only speaking the patient’s language but also communicating through facial expressions and other visual cues. The on-demand aspect is extremely important as any delays in the emergency department can lead to critical health issues, and this way staff and patients are not waiting on an interpreter to arrive.

So, whenever a face-to-face appointment is impractical or not possible, Translationz can provide you with VRI to access professional real-time interpreting. Contact Translationz for a free quote today to set up on-demand VRI with your service