Virtual healthcare is evolving fast, and Translationz is ensuring interpreting keeps pace. By bringing together advanced technology, integrated systems, and responsive workflows, Translationz has made on-demand video interpreting as seamless and reliable as a face-to-face conversation.
Through an innovative redesign of workflows and the integration of advanced technology, Translationz has developed a next-generation On-Demand Video Interpreting solution that is now live within Victorian Virtual Emergency Department.
Overcoming a Long-Standing Challenge
Historically, on-demand video interpreting has struggled with low connection rates and delays often caused by the complexity of hospital system integrations, limited interpreter availability, and the realities of clinical workflows in real time.
Translationz tackled this challenge head-on.
By connecting client systems such as HealthDirect with the Translationz Interpreter IO platform and combining these with our 24/7 live operator coordination and interpreters on standby, Translationz has created a system that ensures interpreters, patients, and clinicians connect instantly and seamlessly when needed most.
This new workflow has delivered an outstanding 95% average interpreter connection rate since launch.
Collaboration and Technology Working Hand in Hand
The Victorian Virtual Emergency Department provides patients with immediate video access to qualified doctors and nurses for non-life-threatening emergencies, anywhere in Victoria. By embedding Translationz’ real-time video interpreting into this service, language support is now integrated directly into clinical care ensuring that every patient can communicate clearly and confidently in their preferred language.
“Through the power of collaboration and advanced technology, we developed a 24/7 on-demand interpreting workflow that’s pioneering a new era in on-demand interpreting.” Karen Hodgson, CEO, Translationz
Setting a New Standard for Virtual Care
With the VVED program’s strong results and outstanding clinician feedback, Translationz is now preparing to extend this model beyond Victoria offering the same proven, reliable, and scalable solution to hospitals and health networks across Australia.
This initiative demonstrates the power of collaboration in redefining how interpreting is delivered in virtual healthcare, using smart integration, efficient workflows, and human expertise to make every interaction faster, clearer, and more equitable.
Every patient understood. Every clinician supported. Every connection made. That’s the Translationz difference.
Contact us at 03 9034 5299.